Privacy Policy

1. Introduction

This Privacy Policy explains how I collect, use, store, and protect your personal information when you contact me or use my cat training and enrichment services. I am committed to respecting your privacy and keeping your data safe.

2. Who I Am

Fish's Felines Cat Training & Enrichment Services Based in London. 

3. The Information I Collect

I only collect the information needed to communicate with you and provide my services. This may include:

• Your name
• Your email address
• Your phone number
• Your cat’s name (optional, if shared for communication or booking)

I do not collect unnecessary personal data, financial information, or behavioural data through my website.

4. How I Use Your Information

I use your information solely to:

• Respond to enquiries
• Arrange consultations or visits
• Send updates or information related to your booking
• Provide follow‑up support if requested

I do not use your data for marketing unless you explicitly opt in.

5. Legal Basis for Processing

Under UK GDPR, I process your personal data based on:

• Legitimate interest — to communicate with you and deliver the services you request
• Consent — if you choose to receive optional updates or resources

6. How Your Data Is Stored

Your information is stored securely in password‑protected systems. I do not share your data with third parties unless required by law.

7. How Long I Keep Your Data

I keep your contact details only for as long as necessary to provide services and reasonable follow‑up support. You may request deletion at any time.

8. Your Rights

You have the right to:

• Access the personal data I hold about you
• Request corrections
• Request deletion
• Withdraw consent (where applicable)
• Lodge a complaint with the ICO (Information Commissioner’s Office)

9. Cookies & Website Tracking

My website does not use cookies for tracking or analytics unless stated otherwise. If this changes, the policy will be updated.

10. Changes to This Policy

I may update this Privacy Policy occasionally. The latest version will always be available on my website.